Whenso Labs

Application Support

Join us as a Customer Support Specialist! Your role includes setting up and training customers, crafting user-friendly materials, and efficiently troubleshooting software, hardware, and mobile devices (Android, iOS). You’ll be crucial in software testing and deployment. If you’re passionate about customer success and enjoy troubleshooting, apply now for an exciting opportunity!

Job Responsibilities:-

  • Ensure our customer able to operate our systems well and provide setup and training to them;
  • Efficiently troubleshoot Software, Hardware, Mobile Device (Android, iOS), Mobile Apps;
  • Participate in the Software Unit Testing Process, Pre-Deployment Testing and Systems Deployment.

Job Requirements:-

  • 1 year or more experience in application support field;
  • Have basic knowledge in Linux / Ubuntu administration, MySQL, MSSQL and NoSQL (MongoDB);
  • Have experience in AWS cloud component e.g. EC2, S3, CloudFront;
  • Willing to support and standby in extended normal hours;
  • Able to communicate and fluent in English, Bahasa Malaysia and Mandarin will be advantages;

We offer :-

  • Basic salary with statutory contributions;
  • Monthly, Quarterly & Yearly incentive scheme;
  • Medical Claims;
  • Team building and company trips;
  • Training on software, OS, hardware and people skill;
  • Casual, energetic and competitive working environment;

Please submit your resume to hr@whenso.com